Clients who are using LaCie BIG5 devices may have noticed that security updates to Internet Explorer may have blocked their ability to download files using the HTTPS facility (secure web browser).
I will need to look into how to sort this but in the meantime just use Firefox instead, if you dont have it its a free download here:
http://www.mozilla-europe.org/en/firefox/
(Its also a very good web browser for general use).
Stephen